Privacy Policy of Dermfarma.com

1. Personal Data and Processing

1.1. Categories of Personal Data

We collect different types of data depending on which of our services you use.

If you make purchases on Dermfarma.com, we collect:

  • Name and contact details: first name, last name, email address, delivery and billing address, phone number, bank details, payment information.

  • Demographic data: gender, date of birth, country, preferred language.

  • Contractual data: purchased products, customer segment, volume of services provided.

If you are a member of the VIP Club, we collect:

  • Name and contact details: first name, last name, email address, delivery and billing address, phone number, bank details, payment information.

  • Demographic data: gender, country, language, date of birth.

  • Login details: username and password (we do not have access to your actual password).

If you subscribe to our marketing mailing list, we collect:

  • Name and contact details: email and first name. If you are a VIP Club member, also phone number.

  • Demographic data: country, gender.

We also process:

  • Communication between Dermfarma and the customer.

  • CCTV footage from Dermfarma stores and premises.

  • Behavioral records from websites operated by Dermfarma.

1.2. Purpose of Processing Personal Data

  • Provision and improvement of services (processing orders, customer support, product availability notifications).

  • Communication (email, phone, push notifications, reminders about your shopping cart, order status updates).

  • Improving services (analytics, introducing new features, personalization, business intelligence).

  • Protection and security (fraud prevention, dispute resolution, system protection).

  • CCTV monitoring for the protection of legitimate business interests.

  • Marketing (personalized offers, newsletters, online advertising with cookies).

1.3. Transfer of Personal Data to Third Parties

We may transfer your data only when necessary, such as:

  • To affiliated companies and contractors for internal processes.

  • To banks and payment service providers for processing payments.

  • To carriers and logistics companies for deliveries and returns.

  • To partners in loyalty and rewards programs.

  • To legal and financial representatives for compliance or debt recovery.

  • To public authorities (e.g., tax authorities, police).

  • To research agencies conducting customer surveys.

All transfers are carried out in compliance with applicable legislation.

2. Customer Account and Guest Purchases

  • Membership in the VIP Club includes a password-protected customer account where you can access and manage your personal data, orders, and newsletter preferences.

  • You can also shop without registering (guest checkout).

  • Membership in the VIP Club is governed by its own terms and conditions.

3. Data Security and Retention Period

3.1. Data Security

  • Data is transmitted in encrypted form (SSL technology).

  • Customer accounts are password-protected.

  • We apply technical and organizational measures in compliance with GDPR.

3.2. Retention Period

We store data for the following periods:

  • For the duration of the purchase agreement or VIP Club membership.

  • During the warranty period + 1 year.

  • Accounting documents — 10 years (in line with legislation).

  • CCTV footage — up to 90 days.

  • Reviews — 6 years.

  • Marketing consent — up to 4 years or until withdrawn.

4. Rights of Data Subjects

You have the right to:

  • Request information about your personal data.

  • Request correction, deletion, or blocking of your personal data.

  • Withdraw consent to data processing at any time.

  • File complaints with the relevant supervisory authority.

To exercise your rights, please contact us at: farma@dermfarma.com.

5. Website and Cookies

  • We use cookies for website functionality (cart, login), personalization, analytics, and advertising.

  • Session cookies are deleted after leaving the website, while persistent cookies remain until removed or expired.

  • Cookie settings can be managed in your browser.

 

6. Contact Us

If you have questions, comments, or requests regarding this Policy, please contact Dermfarma at:

📧 farma@dermfarma.com
📞 Customer hotline (insert your phone number)